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Terms & Conditions

Terms & Conditions

Welcome to Ugly Chews! These Terms & Conditions govern your use of our website (www.uglychews.com) and the purchase of products from our store. By accessing our website and placing an order, you agree to these terms. Please read them carefully before using our services.

1. Overview

Ugly Chews is a family-owned business dedicated to providing all-natural, single-ingredient dog chews that are handcrafted and sourced sustainably. Our mission is to offer high-quality, durable chews while reducing waste.

These Terms & Conditions apply to all visitors, customers, and others who access or use our website.

2. Use of Website

By using this site, you agree that you:
✔️ Are at least 18 years old (or accessing with parental consent)
✔️ Will not use our products for any illegal or unauthorized purpose
✔️ Will not attempt to harm, disable, or interfere with the security of our website

We reserve the right to refuse service to anyone at our discretion if we believe misuse or fraud is occurring.

3. Product Information & Availability

  • We strive for accuracy in our product descriptions and images, but minor variations in size, shape, and color may occur due to the natural nature of our chews.
  • Product availability is subject to change without notice. If an item is out of stock, we will notify you as soon as possible.
  • Ugly Chews are intended as enrichment treats, not meant to be consumed in one sitting. Always supervise your dog while chewing.

4. Pricing & Payment

  • All prices listed are in U.S. Dollars (USD) and are subject to change without notice.
  • We accept Visa, Mastercard, PayPal, and other approved payment methods.
  • Payments must be received in full before your order is processed.

5. Orders, Shipping & Delivery

  • Processing Time: Orders are typically processed within 1-3 business days unless stated otherwise.
  • Shipping Methods: We ship via [list carriers, e.g., USPS, UPS, FedEx]. Delivery times may vary depending on your location.
  • Lost or Delayed Packages: Ugly Chews is not responsible for carrier delays or lost packages. If an issue arises, contact the carrier directly.
  • International Shipping: Currently, we do not ship internationally. 

6. Returns & Refunds

We stand behind our chews! If you are not satisfied with your purchase, we offer a 14-day Money-Back Guarantee under the following conditions:
✔️ You must contact us within 7 days of receiving your order.
✔️ Products must be unused and in their original condition.
✔️ To request a refund, email info@uglychews.com with your order details and photos. 

You have 7 days from the time your order arrives to request a refund. You can do that by emailing us at info@uglychews.com. We ask for a few things from you in order to process your refund:

 1. The reason for your refund. We want to understand what went wrong. We know that not every dog will love every chew, and that’s okay. But your feedback helps us to improve.

2. Email us a picture of the chews you're asking for a refund for to info@uglychews.com

3. Return your chews, and as soon as we receive your returned package, we will issue a refund.

We reserve the right to deny refunds if these conditions are not met.

7. Wholesale & Subscription Policies

  • Wholesale Accounts: Wholesale buyers must apply via our Wholesale Program and provide a valid EIN.
  • Subscriptions: Subscriptions require a minimum 3-month commitment before cancellation. Customers may modify or cancel their subscriptions anytime after this period via their Ugly Chews account or by emailing info@uglychews.com.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the exclusive property of Ugly Chews and may not be used, copied, or distributed without prior written consent.

9. Liability Disclaimer

  • Ugly Chews products are not a substitute for veterinary care. Consult your vet if you have concerns about your dog's dietary or chewing needs.
  • While we take every precaution to ensure safe, high-quality chews, we are not responsible for injuries, allergies, or adverse reactions resulting from product use.
  • You agree to assume all responsibility when giving Ugly Chews products to your dog.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of Wyoming, U.S.A, without regard to conflict of law principles. Any disputes arising under these terms shall be resolved exclusively in the courts of Wyoming.

11. Changes to Terms & Conditions

Ugly Chews reserves the right to update or modify these terms at any time. Continued use of the website and purchases after changes are posted constitutes acceptance of the revised terms.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📧 Email: info@uglychews.com
📍 Mailing Address: 470 Elk St. Bear River, Wyoming
📞 Phone: 307-761-2145

Thank you for supporting Ugly Chews—where real chews don’t have to be pretty, just GOOD! 🐶💚

 

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