Terms & Conditions

Welcome to Ugly Chews! These Terms & Conditions govern your use of our website (www.uglychews.com) and the purchase of products from our store. By accessing our website and placing an order, you agree to these terms. Please read them carefully before using our services.


1. Overview

Ugly Chews is a family-owned business dedicated to providing all-natural, single-ingredient dog chews that are handcrafted and sourced sustainably. Our mission is to offer high-quality, durable chews while reducing waste.

These Terms & Conditions apply to all visitors, customers, and others who access or use our website.


2. Use of Website

By using this site, you agree that you:
✔️ Are at least 18 years old (or accessing with parental consent)
✔️ Will not use our products for any illegal or unauthorized purpose
✔️ Will not attempt to harm, disable, or interfere with the security of our website

We reserve the right to refuse service to anyone at our discretion if we believe misuse or fraud is occurring.


3. Product Information & Availability

  • We strive for accuracy in our product descriptions and images, but minor variations in size, shape, and color may occur due to the natural nature of our chews.
  • Product availability is subject to change without notice. If an item is out of stock, we will notify you as soon as possible.
  • Ugly Chews are intended as enrichment treats, not meant to be consumed in one sitting. Always supervise your dog while chewing.

4. Pricing & Payment

  • All prices listed are in U.S. Dollars (USD) and are subject to change without notice.
  • We accept Visa, Mastercard, PayPal, and other approved payment methods.
  • Payments must be received in full before your order is processed.

5. Orders, Shipping & Delivery

  • Processing Time: Orders are typically processed within 1-3 business days unless stated otherwise.
  • Shipping Methods: We ship via [list carriers, e.g., USPS, UPS, FedEx]. Delivery times may vary depending on your location.
  • Lost or Delayed Packages: Ugly Chews is not responsible for carrier delays or lost packages. If an issue arises, contact the carrier directly.
  • International Shipping: Currently, we do not ship internationally. 

6. Returns & Refunds

We stand behind our chews! If you are not satisfied with your purchase, we offer a 14-day Money-Back Guarantee under the following conditions:
✔️ You must contact us within 14 days of receiving your order.
✔️ Products must be unused and in their original condition.
✔️ We do not require returns; however, we ask that you donate any unwanted chews to a local shelter or rescue.
✔️ To request a refund, email info@uglychews.com with your order details and photos.

We reserve the right to deny refunds if these conditions are not met.


7. Wholesale & Subscription Policies

  • Wholesale Accounts: Wholesale buyers must apply via our Wholesale Program and provide a valid EIN.
  • Subscriptions: Subscriptions require a minimum 3-month commitment before cancellation. Customers may modify or cancel their subscriptions anytime after this period via their Ugly Chews account or by emailing info@uglychews.com.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the exclusive property of Ugly Chews and may not be used, copied, or distributed without prior written consent.


9. Liability Disclaimer

  • Ugly Chews products are not a substitute for veterinary care. Consult your vet if you have concerns about your dog's dietary or chewing needs.
  • While we take every precaution to ensure safe, high-quality chews, we are not responsible for injuries, allergies, or adverse reactions resulting from product use.
  • You agree to assume all responsibility when giving Ugly Chews products to your dog.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of Wyoming, U.S.A, without regard to conflict of law principles. Any disputes arising under these terms shall be resolved exclusively in the courts of Wyoming.


11. Changes to Terms & Conditions

Ugly Chews reserves the right to update or modify these terms at any time. Continued use of the website and purchases after changes are posted constitutes acceptance of the revised terms.


12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📧 Email: info@uglychews.com
📍 Mailing Address: 470 Elk St. Bear River, Wyoming
📞 Phone: 307-761-2145

Thank you for supporting Ugly Chews—where real chews don’t have to be pretty, just GOOD! 🐶💚


 

Based on 577 reviews
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Sample of Chips, Chunks, & Scraps
A Woman Of Her Word (New York, US)
10/10 Customer Service and EXCELLENT quality

For my pup’s first box, we tried the chips and chunks sample pack. My Labrador loves these chews. They safe for him while he is teething, and they don’t make a mess. The CEO personally checked on my item when I had a shipping issue. You just don’t see products and customer service like this anymore. Please try the product, you won’t regret it.

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Hair-On Hide Rolls
Rachel (Greenbrae, US)
My dog is obsessed with these!

I have a 60lb Dalmatian mix that loves to chew. He would finish the large chew in a single sitting if I let him, which would take between 1.5 and 3 hours depending on the chew. He is an intense chewer. I break it up into smaller chunks of time so it lasts longer. He follows me from room to room with his chew.
I have a subscription for the large chews, and he gets pretty excited when they arrive. This month, he found the package in the mail!

Love what you guys are doing!

k
Hair-On Hide Rolls
kelsea r (Charlotte, US)

Excellent quality, my dogs love them. Customer service is top notch.

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Hair-On Hide Rolls
Cat (Hastings, US)
Dog Loves These!

I gave one of these to my 7-mo old puppy right out of the package, and she took it immediately and worked on it for the better part of the morning. She loves a good chew, but these have a special power over her.

m
Ugly Chews Gift Card
markayla graham (Altamonte Springs, US)
Absolutely Love

My dog Loves ugly chews so much!!
they’re definitely ugly, but keep my little land shark busy, Will definitely keep on buying these

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Hair-On Hide Rolls
O. Muller (De Pere, US)
Success!!

Sully is loving his ugly chew. The medium is huge and I can imagine it will last him a very long time. Took him a couple minutes to realize this ugly thing was for him to chew!! I knew it was going to be ugly but opening the package still shocked me! Much less stinky than a bully stick and longer lasting. Will be purchasing again!!

J
Hair-On Hide Rolls
Jo Jones (Ashburn, US)
Well, he’s addicted

These chews should come with a dependency warning. Our Australian Shepherd 11mo puppy destroys everything. He LOVES these chews. Takes them to a private place and worships the chew until it’s gone… hours. He will NOT play fetch with it - see video

J
Hair-On Hide Rolls
Jeanie Valenzuela (North Las Vegas, US)
Great chews

These are some great chews for all size dogs
My bully normally eat all bully sticks
Or other chews super fast .. Ugly chews have lasted much much longer , days now !! Most try !!

S
Sample of Chips, Chunks, & Scraps
Steph W (La Crosse, US)
Scrap sampler

There was no variation in the product received (no chunks/chips) but my boys really liked the scraps. I was a bit concerned about them eating the hair but they had no troubles. Good deal of product for the money.

J
Hair-On Hide Rolls
Jan (Higganum, US)
Dogs love these!

I really like the hair on rolls. I have gotten others that are extremely hairy on the outside, and have sometimes upset one dog's stomach- these are great! And they don't leave hair around either! My 2 dogs get a "chew" after each meal for 10minutes so they last a long time, and that satisfies them.

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Hair-On Hide Rolls
Erin Schwartzkopf (Denver, US)
A hit with the terriers!

My entire crew of Jack Russell Terriers absolutely loves their Ugly Chews! from 12 years old down to 8 months old...all 6 are excited when it is unboxing day here. Even with my heavy chewers, these last a good long time. I love that no chemicals are used on them, they are locally sourced, and they are a quality product from a small business. Wins all the way around!

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Hair-On Hide Rolls
Kimberly Conkle (Melbourne, US)
Amazing

My dogs love chewing on these rawhides and they last for days!!

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Chips, Chunks, & Scraps
Mark Krawec (Larkspur, US)
Our experience with ugly chews

Our dog loves ugly chews. I think they help keeping his teeth clean as he ages. My wife won’t touch them and hates the smell, but she appreciates how much our dog enjoys them. Very satisfied with this product.

M
Sample of Chips, Chunks, & Scraps
Michelle (Aurora, US)
Puppy loves them!

My Shiba Inu puppy is super picky when it comes to chews, but she seems to really enjoy these! I received a sample pack of chips, chunks, and scraps and she loves them! It also came with way more pieces that I had expected for such a great price! It feels super great to support a small business as well. Thank you for making such great chews that my pup enjoys!

S
Hand-Made Paracord Dog Collars
Shawn & Dembe (Lake City, US)
Awesome Collar

I bought the Turquoise and Grey collar for my American Bully nearly one year ago and even with daily wear it still looks new. Quality is excellent.

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Hair-On Hide Rolls
Amanda Kremer (Myrtle Creek, US)
So smelly but so good!

My dogs LOVED these. They are both super chewer pitties and these were awesome for them. As they get all slobbery, the smell is awful but normal and my dog’s love stinky things so it was all good. I just moved them out onto the porch for chewing sessions. Will be ordering more! Thanks!

D
Hair-On Hide Rolls
Debbie L (Steamboat Springs, US)
George loves them!

My 8 month old is happily chewing his ugly chew as I write this. I’ll be ordering more!

S
Hair-On Hide Rolls
Shelly Ski (Cape Canaveral, US)
Love the chips

The chips and pieces are perfect for my little dogs.

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Ugly Chews Gift Card
Adrianna Woodward (Torrance, US)
Best chews!

My retriever loves the hair on rolls! The shipping was quick, they fit perfectly into his JW ball & chew-holders, they also last for days! Definitely some of my favorite chews to give!

J
Hair-On Hide Rolls
Jennifer (Cotuit, US)
Not a good purchase for my crew

I wanted to like these- I bought the largest rolls as well as a few other varieties for my pack of dogs who range from 10-50lbs. I over-estimated how tough these were after reading other reviews- my two middle-aged bigger dogs ate the entire rolls within 20 minutes. Thankfully they digested them ok, but not an experience I anticipated nor was happy about. My smaller dogs found the pieces too thick to chew on so they lost interest quickly. Now I have a bunch of pieces that are too dangerous for my big dogs and my small dogs won’t touch. I regret purchasing such a large order. Lesson learned for me.

These are probably most suitable for gentle big dog chewers or strong smaller dogs.

K
Hair-On Hide Rolls
King.apbt (Paso Robles, US)
My senior dog loves these!

I have an 11 year old American pitbull terrier. We used to get him cow hide when he was younger and he loved it, but the person we got it from stopped selling it. I recently saw an ad on Instagram for these and decided to try it. My dog literally expects his chew after dinner every evening. We give it to him for about 30 min - 1hr.
We got the large and one crew last him about 1 month (he has 4 missing molars on one side). Once the hide gets soft, its very easy for him to chew. We recently got the thin chews and those ones will not last as long, but he loves them all the same. Make sure to let them dry between chewing so they last longer.

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Hair-On Hide Rolls
Linda Barhite (Denver, US)
Aussie-tastic!

My working bred Aussies enjoy down time in the evenings and Ugly Chews are a huge hit!

J
Hair-On Hide Rolls
Jess Sanchez (Middleboro, US)
I found it in the mailbox

My dog loves it ,!

J
Hair-On Hide Rolls
Julie Berline (Billings, US)
Hair on hide

Our lab LOVES the hair-on-hide rolls. He is a big chewer and the rolls provide comfort and eliminate his need to chew.

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Chips, Chunks, & Scraps
Becky Marini (Bloomington, US)
My four dogs love the scraps!

I tried these scraps because the dogs already love the full size chews - and these were a hit! They were a variety of sizes and each one was finished with zest!

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The all-natural cowhide enrichment chew🐕 Locally sourced, handmade, all-natural, and chemical-free! Family owned & ran. Made in Southwest Wyoming

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