Shipping and Returns

We want you to feel comfortable trying Ugly Chews, which is why we offer a 7-day money back guarantee. Purchasing Ugly Chews is a completely risk-free experience.

Here’s how the guarantee works. You have 7 days from the time your order arrives to request a refund. You can do that by emailing us at info@uglychews.com. We ask for a few things from you in order to process your refund:

 1. The reason for your refund. We want to understand what went wrong. We know that not every dog will love every chew, and that’s okay. But your feedback helps us to improve.

2. Email us a picture of the chews you're asking for a refund for to info@uglychews.com

3. Return your chews, and as soon as we receive your returned package, we will issue a refund.