Our Money Back Guarantee
We want you to feel comfortable trying Ugly Chews, which is why we offer a 14-day money back guarantee. You don’t even have to pay to ship the items back or anything. Purchasing Ugly Chews is a completely risk-free experience.
Here’s how the guarantee works. You have 14 days from the time your order arrives to request a refund. You can do that by filling out the form on this page. We ask for a few things from you in order to process your refund:
- A picture of your order. This just helps us ensure that people aren’t taking advantage of the policy by trying to get refunds for fake orders.
- The reason for your refund. We want to understand what went wrong. We know that not every dog will love every chew, and that’s okay. But your feedback helps us to improve.
- A plan for the chews. Instead of having you ship the chews back to us, we want you to put them to effective use. Give them to friends that have dogs that do enjoy them. Donate them to an animal shelter. Something like that. If the reason for your refund is because the chews have been compromised in some way (for example, water damage causing mold during shipping) then compost them! You get bonus points if you tell us the story of what you did, how it went, and double bonus points for pictures!
Request A Refund